Frequently Asked Questions

We dispatch every Monday and Thursday. Your order goes out on the next dispatch day after it comes through, and you get a tracking email the moment it's scanned. If something is holding an order up, we'll tell you rather than leave you guessing.

Yes, Australia-wide on every order over $100, which every burner qualifies for automatically. Orders under $100 (a spare lighter or hose on its own) are a flat $10.

Your order confirmation email is your tax invoice. It carries our ABN, the GST amount and "paid in full", so keep it for your records. If you need a copy of an older one, ring Cathy.

Yes. Ring +61 493 281 690 between 9 and 5, Monday to Friday, and Cathy will take your order and payment directly. No email or online account needed.

Spot-burning weeds in beds, cracks, around posts and along fences: the Weed Wand PRO ($449, our most powerful handheld). Tighter budget and lighter jobs: the Torch Burner ($249). Long runs like driveways, paths and orchard rows: the wheeled Incinerator Multi ($850). The weed burners page compares them side by side.

Depends on the weed. A burner kills what a plant keeps above ground and does nothing to what it stores below, so annual broadleaf weeds like capeweed and fireweed die outright, while anything with a woody crown, running rhizome, bulb or tuber comes back. Our weed-by-weed guide gives an honest verdict on every common weed, including the ones we tell people not to buy a burner for.

No, freight rules don't allow it. Every burner connects to the standard 8.5–9kg LPG swap bottle from the servo with the POL adaptor that comes in the box. If you'd rather wheel the bottle than carry it, we make a stainless gas bottle trolley with 470mm all-terrain wheels.

The 30-Day Weed-Free Guarantee is about results: use it on your property, and if it doesn't clear your weeds we'll help you troubleshoot first and refund you in full if it still doesn't perform (you cover return shipping). The 5-year warranty is about defects in the chassis and valve hardware. Both sit on top of your rights under Australian Consumer Law, never instead of them.

Check your district's fire danger rating and any permit period before you light up, and use common sense on a hot, windy day. Acreage Guardian tells you the safe days to burn, from your local fire danger rating; see the weekly plan for horse properties.

Acreage Guardian is a weekly planner for small acreage that works out what your place needs this week from your weather, checks the official fire danger rating before it suggests a burn day, and keeps your animals' records in one place. Every Weed Wand comes with three months of it free, no card needed, and you can see how it works for horses before you sign up.

Your claim code is in your order confirmation email. Take it to acreageguardian.com/redeem, sign up, apply it, done. The full offer is on our Acreage Guardian page.

Most people on acreage only know the number off the contract. Not sure how much land you actually have? Check your title boundary for free: it finds your lot on the title map and gives you the area and a guide to how many animals it will carry.